South49 Solutions Integrates Angel.com’s Site Builder into NaturalInsight(sm) – A Distributed Workforce Management Application with Dynamic IVR Features
Thousands of NaturalInsight Users Enabled with a Voice Interface to Report Tasks
McLean, Va. (February 15, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that South49 Solutions, LLC, a leading edge provider of business services, has entered into a strategic relationship with Angel.com to provide customized voice solutions as part of its dynamic communications offerings. South49 Solutions has already leveraged Angel.com’s Voice Site technology to provide a voice interface within NaturalInsightsm, an innovative workforce management solution.
For companies that manage distributed employees, NaturalInsight enables dynamic reporting and data collection via a toll-free number or webpage interface. Project managers can configure surveys so that field employees can collect and report not just numerical or basic product data, but also relay audio comments from the field with the ability to distribute real-time management alerts, and provide updated information with complete flexibility.
NaturalInsight has proven to be particularly effective for companies in the business of auditing store inventories on behalf of specific manufacturers. In this instance, the application allows field employees to call a toll-free number and follow voice-activated prompts to report specific details such as product placements and marketing displays. In order to offer this functionality, South49 integrated and customized Angel.com’s Site Builder as part of the solution.
“South49 Solutions views the Angel.com Site Builder tool as a critical component in the overall NaturalInsight service,” said Stefan Midford, President, South49 Solutions. “Companies are now saving weeks of data collection and management time for large projects and the real-time reporting allows proactive project management.”
With NaturalInsight, user dashboards track work opportunities, pending assignments and completed work with immediate updates from the voice interface. Any project update information called in from the field is immediately added to the database, allowing users, supervisors, and clients to review details in real time.
“South49 Solutions is a key strategic partner for Angel.com because the NaturalInsight solution leverages the flexibility and dynamic nature of Angel.com’s technology to customize a solution for a specific target market,” said Michael Zirngibl, President and CEO of Angel.com. “We are always looking for partners like South49 to build IVR solutions on top of existing Web applications, and to market these solutions to our existing and potential customer base in order to continually expand the impact and potential of Angel.com.”
About South49 Solutions, LLC
Headquartered in Sterling, Virginia, South49 Solutions specializes in bringing together telephone, database and Web tools offering advanced interactive business services. The company is focused on listening to customers’ needs and providing innovative, cost-effective solutions. With expertise in voice and Web technology, database design, operations and project management, South49 Solutions is able to deliver comprehensive hosted services. For more information visit South 49 online at www.south49.com or call 1-800-581-2141.
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com, Site Builder, Voice Sites are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy