Information Builders Named Finalist in 2009 American Business Awards
Business Intelligence Leader’s Customer Service Recognized for Second Straight Year
NEW YORK, NY (May 28, 2009) –
Information Builders, an independent leader in business intelligence (BI) solutions, has been named a finalist in the 2009 American Business Awards (ABA) for “Customer Service Department of the Year.” This is the second straight year that Information Builders’ Customer Support department has been recognized as a finalist by the ABA. More than 2,600 entries from companies of all sizes in virtually every industry were submitted for consideration in more than 40 categories.
In 2008, Information Builders Customer Support achieved stellar results and collaborated more effectively than ever before with three community-building programs: Focal Point, which unites 4,500 developers to collaborate on solutions; InfoResponse Survey, which proactively addresses customer feedback; and World-Class Training, which provides a common service language for more effective CSS training across Information Builders’ communities. The results of these programs included increased customer satisfaction and collaboration, all while reducing training costs for Information Builders.
“Just as Information Builders delivers cutting-edge business intelligence technology to enhance information sharing and collaboration among users, our Customer Support department uses the same Web-based interactions to deliver powerful customer support,” said Gerald Cohen, CEO and founder of Information Builders. “I am incredibly proud of the CSS team for their efforts that garnered recognition two years in a row.”
Members of the Awards’ board of distinguished judges and advisors and their staffs will select Stevie Award winners from among finalists in final judging that will continue through June 3. Finalists were chosen by business professionals nationwide during preliminary judging in April through early May.
Stevie Award winners will be announced during the annual gala on Monday, June 22 at the Marriott Marquis Hotel in New York City. Six hundred executives from across the U.S. are expected to attend. The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network and hosted by Cheryl Casone of Fox Business Network.
“Despite very tough economic conditions, many organizations and individuals continue to perform well,” said Michael Gallagher, founder and president of The Stevie Awards. “The results of the 2009 ABAs thus far are a testament to the resilience, creativity, and hard work of American organizations like Information Builders.”
Details about The American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
About Information Builders
Information Builders’ award-winning combination of business intelligence and enterprise integration software has been providing innovative solutions to more than 12,000 customers for the past 34 years. WebFOCUS is the world’s most widely utilized business intelligence platform. It provides the security, scalability, and flexibility needed at every level of global extended enterprises. Its simplicity helps create executive, analytical, and operational applications that reach dozens to millions of users. Information Builders’ iWay Software suite provides state of the art, multi-purpose, pre-built integration components that address all SOA, application, data, and information management requirements. Its integration adapters have been adopted by the leading software platform providers. Together, these products give Information Builders’ customers the ability to grow and innovate according to their needs.
Information Builders’ customers include most of the Fortune 100 and U.S. federal government agencies. Headquartered in New York City with 90 offices worldwide, the company employs 1,450 people and has more than 350 business partners.
Source: Information Builders