Angel.com Uses the Salesforce.com AppExchange to Launch SupportFone – an IVR and Contact Center Solution that Allows Salesforce.com Customers and Partners to Phone-Enable Their Salesforce Service and Support Offerings
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, today announced the availability of Sup
SAN FRANCISCO (May 24, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, today announced the availability of SupportFone for salesforce.com’s AppExchange. Salesforce.com customers and partners can now gain efficient, around-the-clock access to their accounts via the phone by integrating SupportFone with their Salesforce Service and Support implementation. Built on the AppExchange on-demand platform, SupportFone for AppExchange is immediately available for test drive and deployment at http://www.salesforce.com/appexchange. The announcement was made today at Appforce, salesforce.com’s first annual AppExchange partner, user and developer conference.
SupportFone from Angel.com allows a company’s customers to call and check the status of a case, update a case, open a new case or transfer directly to an agent through the Salesforce Service and Support offering. SupportFone also includes full virtual ACD functionalities, such as call-queuing, call-whispering (advance notice of the identity of an incoming caller), and call-queue management and monitoring. With SupportFone, case managers gain direct access to their Salesforce account via the phone, including the ability to open and close cases and modify system settings such as greetings and announcements.
“Like salesforce.com, Angel.com is a firm believer in the on-demand, self-service model for the delivery of efficient technology solutions,” said Michael Zirngibl, President and CEO of Angel.com. “SupportFone is just the first in a suite of many solutions that Angel.com plans to deploy on the AppExchange platform. We also plan to engage our partner base to independently develop and deploy powerful new AppExchange solutions for our respective client bases.”
“Innovative on-demand service solutions like SupportFone are an excellent complement to Salesforce Service and Support,” said George Hu, senior vice president and general manager, applications, salesforce.com. “We are excited to welcome Angel.com to the AppExchange as they offer a means for salesforce.com customers to generate additional value for on-demand service and support implementations.”
SupportFone for AppExchange is one of more than 250 applications created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world’s first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into a customer’s salesforce.com account. AppExchange can be found at http://www.salesforce.com/appexchange.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com’s on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.
As of April 30, 2006, salesforce.com manages customer information for approximately 22,700 customers and approximately 444,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Salesforce.com is a registered trademark of, and AppExchange and Successforce are trademarks of salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing. To learn more about Angel.com, visit www.angel.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy