Angel.com Announces Upcoming Availability of Outbound IVR – New Solution Allows for Creation of Interactive Outbound Calling Campaigns for Proactive Customer Service
Florida School District Reports Success with Survey of Parents Using Angel.comâ??s New Offering Angel.com to Showcase Outbound IVR at SpeechTEK 2006; Visit Angel.com at Booth #804
SpeechTEK 2006, New York (August 07, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Inc. (NASDAQ: MSTR), today at SpeechTEK 2006 announced the upcoming general availability of Outbound IVR, a new solution that allows organizations to instantly deliver thousands of interactive phone calls using a web-based toolkit.
With Outbound IVR, expected to be available later this quarter, Angel.com provides businesses and organizations with a new tool to provide or collect important and often time-sensitive information. For example, Outbound IVR can be used to:
* Remind a patient to take his or her medicine
* Survey a customer about an experience in a store
* Alert a partner that a product is in low supply in the warehouse
* Notify a customer about the arrival of a package
* Alert parents in a school district of weather delays and closings.
Recently, the Charlotte County (Fla.) Public Schools (CCPS) successfully leveraged Outbound IVR to execute a campaign to measure the satisfaction of parents and identify areas for improvement. In past years, the school system relied on a take-home survey provided to students and also contemplated an online survey, but felt that doing so would leave out some parents without consistent Internet access.
With Outbound IVR, the school system saved time and money while providing everyone with a convenient opportunity to participate. An impressive 38 percent of those who answered the call completed the survey, with results being reported back to the school system in the form of a detailed Excel spreadsheet.
“Angel.com worked well under the pressure of short timelines,” said CCPS data analyst Amy Robinson. “We were impressed with their methods of communication and delivery of a detailed analysis. Thanks to Angel.com’s Outbound IVR, everyone had an opportunity to participate.”
“Outbound IVR enables companies and organizations to take a proactive approach to data collection and sharing of key, time-sensitive information with a target audience,” said Angel.com president and CEO Michael Zirngibl. “We believe that Outbound IVR campaigns that are structured with the call recipient’s interests in mind can become an extremely effective method of communication and customer service with applications to many industries.”
Outbound IVR is just the latest in innovation from Angel.com. In 2006 alone, Angel.com has nearly doubled in staff and created new field sales and client services teams to attract and manage large accounts. The growth has been driven by new enterprise accounts with large, growing companies such as Family Dollar and Cosi and alliances with technology leaders including Skype and Salesforce.com.
“2006 has been a phenomenal year of growth for Angel.com and we fully expect the momentum will continue,” Zirngibl said. “We are looking forward to the opportunity to showcase Outbound IVR and, in general, an increased focus on enterprise customers and applications.”
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing. To learn more about Angel.com, visit www.angel.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy