Angel.com and MScript Launch Voice-Enabled CRM and Transcription Solutions
Voice-Driven CRM Solutions Already Integrated with Salesforce.com, Siebel CRM OnDemand and Netsuite
McLean, Va. (October 20, 2005) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that it has entered into a strategic alliance with MScript to offer three voice-enabled CRM and transcription solutions. Angel.com and MScript customers will now be able to utilize Angel.com’s on-demand phone solutions to collect data from callers, transcribe pieces of information from the call, and communicate key pieces of data into existing CRM or ERP applications.
Starting today, Angel.com and MScript will offer the following solutions:
SalesScript
SalesScript is MScript’s phone interface into a company’s powerful CRM application, which allows individuals to use voice to enter real-time data into existing CRM applications. Customers can integrate SalesScript with existing CRM applications such as Salesforce.com, Siebel and Netsuite, as well as any ERP application. SalesScript can minimize inaccurate and disparate data, increase employee productivity and increase the quantity of data entered by allowing access to the system at any time and from any location.
MCare
MCare is a voice-enabled name and address capture solution offered by Angel.com, MScript and 411XML. Customers use MCare to capture lead data for high volume applications, such as direct response campaigns, class action lawsuits or surveys. The solution can be deployed immediately and offers a low-cost alternative to using live agents to capture data.
IN-Voice
Based on Angel.com and MScript’s Microsoft .NET platform, IN-Voice is a billing and time-tracking solution for the mobile workforce. Callers simply phone in hours worked or completed tasks and the voice files can be converted to text and delivered to the appropriate audience. IN-Voice can be integrated with any corporate time and billing system using web services and XML.
“As phone-based solutions become more integrated with CRM strategies, it is crucial that we find strategic partners who can complement Angel.com with integrations that enhance our product suite,” said Mike Zirngibl, President of Angel.com. “We are excited to offer customers fully-integrated transcription and CRM options via MScript.”
“We’ve seen a lot of demand for voice-enabled CRM and transcription products over the last few years,” said Mark Golino, President of MScript. “Angel.com and MScript are going to make it easy for customers to access on-demand phone solutions that can be integrated with existing web services.”
About MScript
Founded in 2000, MScript is a leader in document creation and management with the ability to accept and integrate data from IVR phone systems, faxes, email, Web-based forms, scanned images, mobile devices and more. In addition to the ability to convert handwritten and voice files to text, MScript’s suite of tools can also pull or push data from customer corporate databases, CRM, ERP and supply chain applications into the company’s online forms using web services and XML. More information about MScript is available at www.mscript.com.
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy