Category: Internet

Captain D’s Launches Phone-Based Customer Satisfaction Survey with Angel.com

Sep 28, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Chain of 600 Seafood Restaurants to Use Interactive Voice Response to Capture Immediate Customer Feedback

McLean, Va. (September 28, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that Captain D’s, a chain of 600 seafood restaurants, has selected Angel.com to build and deploy a phone-based customer satisfaction survey. The solution, which uses IVR to record customer responses, has already been deployed in 325 Captain D’s locations and a national rollout is planned in the near future.

Captain D’s selected Angel.com’s survey solution to capture instant feedback from customers after they complete their dining experience. Random customer receipts include a toll-free number which prompts the caller to answer 10 questions. The solution is completely integrated with Captain D’s point-of-sale system and web services, allowing for quick and easy reporting.

Captain D’s uses the data from the surveys to make recommendations to individual locations on improving the guest experience. The surveys are available for viewing instantly after the survey is completed and the stores and upper management are notified within minutes of surveys that may need attention. The company has already received over 6,000 completed surveys and expects to receive over 31,000 by the end of 2005.

“We needed to ramp up our phone-based survey pretty quickly and I didn’t want the learning curve that comes with an on-premise system. I was pleasantly surprised that Angel.com was able to provide a solution that my IT staff could build and manage internally at a very reasonable price. Angel.com made the entire process very easy,” said Chris Crabtree, Vice President of Information Services for Captain D’s.

“Typically in a project like this, doing the integration between systems takes as long as developing the core of the project. But working with Angel.com, we finished the integration quickly and I could concentrate on building meaningful reporting from the collected data,” said Steve Jacobs, Captain D’s lead programmer on the project.

“We are thrilled that Captain D’s selected Angel.com to build and deploy its customer satisfaction survey,” said Mike Zirngibl, President & CEO of Angel.com. “This is a perfect example of what Angel.com is built for – rapid development of IVR solutions that can be integrated with web services and managed internally by the customer’s IT staff.”

About Captain D’s
Headquartered in Nashville, Tenn., Captain D’s Seafood owns, operates and franchises more than 580 restaurants in 24 states. The first store was opened in Donelson, Tenn., in 1969 as Mr. D’s. The company later changed its name to Captain D’s Seafood and became Captain D’s, LLC, in August 2002.

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy to Provide Operational and Financial Reporting to Equity Office

Sep 27, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Equity Office, the nation’s largest owner and manager of office properties, has selected MicroStrategy for operational and financial reporting across multiple functional

McLean, Va., (September 27, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Equity Office, the nation’s largest owner and manager of office properties, has selected MicroStrategy for operational and financial reporting across multiple functional areas.

“We chose MicroStrategy for its user-friendly web interface, feature-rich analytics, and highly scalable platform,” said David Baruch, Equity Office’s chief information officer. “The company offers a seamless way for us to disseminate mission-critical information throughout our organization. MicroStrategy’s product offerings, including daily access to financial data, proactive alerts on operational metrics, and interactive reports, were attractive features for us.”

“MicroStrategy’s industrial-strength platform helps industry leading companies like Equity Office gain increased visibility into their operations and make revenue-generating decisions,” said MicroStrategy’s COO Sanju Bansal. “MicroStrategy’s flexible and scalable architecture provides customers with a broad spectrum of reporting options that can be delivered to large and diverse audiences across the enterprise.”

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Announces Availability on Newest 64-Bit Dual-Core Server Processors

Sep 22, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Offers Enhanced Options for Performance and Scalability

McLean, Va., (September 22, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced MicroStrategy 8’s availability on the next generation of x86-compatible 64-bit server processors, including Dual-Core AMD Opteron(TM) processors.

MicroStrategy, with its advanced technology and single, unified architecture, continues to keep pace with the latest developments in information technology including support for the new generation of x86-compatible 64-bit multi-core chips. This support enables MicroStrategy customers to take advantage of the dramatic new price and performance value represented by this new breed of servers.

“We applaud MicroStrategy as supporters of AMD64 technology, which provides a highly scalable architecture to deliver next-generation power as well as a flexible upgrade path from 32- to 64-bit computing,” Pat Patla, director, server/workstation marketing, Microprocessor Solutions Sector, AMD (NYSE: AMD). “MicroStrategy has embraced 64-bit computing, allowing their customers to take advantage of Dual-Core AMD Opteron processors with Direct Connect Architecture.”

“We are pleased that MicroStrategy 8 now runs on Sun’s latest high performance x64 servers, which set new standards in the market for performance, reliability, energy-efficiency and management simplicity among industry standard servers,” said Cyrus Golkar, CXO, Business Intelligence and Data Warehousing, Sun Microsystems, Inc. “Sun and MicroStrategy customers can now choose from leading processors and multiple operating systems.”

“As a leader in business intelligence technology, MicroStrategy continues its tradition of providing customers with the flexibility and functionality they require for large scale business intelligence deployments,” said MicroStrategy’s COO Sanju Bansal. “MicroStrategy 8 on 64-bit Linux, along with support for the x86-compatible 64-bit server processors, gives our customers powerful new options for their enterprise business intelligence initiatives.”

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Borland Software Selects Angel.com’s Virtual Call Center to Improve Call Center Efficiency

Sep 20, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Global Software Company Uses Hosted Call Center Solution to Reduce Call Abandonment Rate and Improve Customer Response Time

McLean, Va. (September 20, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that Borland Software Corporation has deployed the company’s Virtual Call Center solution. Borland chose the Angel.com solution to replace its previous on-premise, hardware-based solution, and will use the Virtual Call Center to manage call screening and routing for the company’s technical support call center.

Angel.com’s Virtual Call Center is a hosted call center solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of a speech-enabled IVR system, all in one easy-to-use web interface. Companies like Borland choose the Angel.com solution to help increase customer satisfaction, reduce call center costs, increase agent productivity and generate additional revenue.

“We looked at three providers of hosted call center solutions and it was very clear that Angel.com offered the best product with the most stability. Most importantly, Angel.com’s intuitive web-based system would allow the Customer Service department to own and maintain the solution,” said Gary Janos, Director of Technical Support at Borland.

During the decision-making process, Borland took advantage of Angel.com’s free trial of the Virtual Call Center product, which allowed the company to build a prototype of its actual call routing scenarios. The solution built by Borland’s technical support team utilizes advanced ACD functionality to handle the initial call routing and agent-to-agent routing, and IVR functionality to screen calls. After only a few months with Angel.com’s solution, Borland was able to put the company’s call center metrics back on track – significantly decreasing call abandonment rates as well as improving response times.

“The Angel.com solution means changes that used to cost me thousands of dollars and weeks to implement can now happen in real-time and without incurring any additional costs,” said Janos. “The people at Angel.com are devoted to the success of the product and extremely willing to help Borland implement a world-class solution. From a services perspective, response times have been fantastic – it’s a welcoming feeling knowing that if I have a problem, the Angel.com team will be there to help.”

“When Borland approached us, they were looking for a solution which offered world-class reliability, required minimal maintenance, and provided a short learning curve,” said Mike Zirngibl, President and CEO of Angel.com. “We were able to satisfy those requirements and get Borland up-and-running in just a few weeks, further proving that Angel.com’s innovative approach can result in instant cost savings and gains in productivity.”

About Borland
Founded in 1983, Borland Software Corporation (NASDAQ: BORL) is the global leader in platform independent solutions for Software Delivery Optimization. The company provides the software and services that align the people, process, and technology required to maximize the business value of software. To learn more about delivering quality software, on time and within budget, visit http://www.borland.com.

MicroStrategy, Angel.com, Voice Sites are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Fall Symposium to Provide Innovative Forum for Business Intelligence Success Strategies

Sep 19, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Two-day Event Offers Technical Sessions and Customer Best Practices

McLean, Va., (September 19, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host the MicroStrategy Fall Symposium on October 10-12, 2005 at the Mandalay Bay Resort and Casino in Las Vegas. The event will feature informative technical and business tracks, real-world customer best practices, and collaborative Product Direction sessions.

The MicroStrategy Fall Symposium offers an interactive venue for participants to exchange ideas with peers and industry experts, learn practical BI strategies from successful companies, and talk with MicroStrategy’s top technology leaders. Attendees can choose from a wide range of educational break-out sessions, led by MicroStrategy product managers and engineers, with instructive information on BI application usage and performance.

Conference participants will hear how leading companies have developed their BI strategies, successfully deployed numerous enterprise BI applications, and improved overall business performance. Some of the companies scheduled to present include Comcast, Monster Government Solutions, Verispan, Lowe’s Companies, Marketing Direct, and Northwest Evaluation Association.

MicroStrategy Fall Symposium attendees can impact future enhancements of MicroStrategy products by participating in the Product Direction Sessions, led by MicroStrategy senior product and program managers. The Symposium also offers a unique opportunity for customers to schedule an on-site consultation with a member of the MicroStrategy Technical Advisory Services Team to discuss their most challenging BI issues.

In conjunction with the Fall Symposium, MicroStrategy is hosting an invitation-only Executive Forum. IT executives from leading companies will discuss best practices in deploying BI throughout an organization, hear from visionary speakers including top BI analyst Cindi Howson, and spend time networking with peers.

“The Fall Symposium offers a highly collaborative forum for sharing business intelligence success strategies and a wealth of resources for optimizing BI initiatives,” said Sanju Bansal, MicroStrategy COO. “We also look forward to high-level discussions with participants at the Executive Forum, where topics will include creating a BI ‘center of excellence’ and implementing enterprise BI solutions.”

To learn more about the MicroStrategy Fall Symposium, visit http://www.microstrategy.com/Events/Fall_Symposium2005

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Selected by NWEA for Comprehensive Student Assessment Program

Sep 08, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Northwest Evaluation Association, (NWEA), a national non-profit organization partnering in education to help all children learn, has selected the MicroStrategy Business I

McLean, VA., (September 08, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Northwest Evaluation Association, (NWEA), a national non-profit organization partnering in education to help all children learn, has selected the MicroStrategy Business Intelligence Platform(TM). MicroStrategy will support NWEA’s partnership with more than 1,600 school districts for assessment and data- driven decision making to help school districts attain their student achievement goals. NWEA works with nearly 10 percent of the K-12 public school districts in the country.

NWEA selected MicroStrategy to maximize the information that schools and districts can derive from assessment and curriculum data. Currently more than 2 million students participate in NWEA’s assessment program that adapts to the student’s ability, measures what a child knows and needs to learn, and measures academic growth over time.

NWEA expects more than 100,000 education professionals to use NWEA’s MicroStrategy-based reporting and analysis applications to make decisions to enhance the learning experience.

“After an extensive evaluation of competitive products, we found MicroStrategy’s technology was the best fit to help us achieve our goals to improve learning for every student,” said NWEA Executive Director Allan Olson. “We are pleased to have MicroStrategy as our long-term partner.”

“MicroStrategy’s Business Intelligence Platform proved superior in its technical capabilities, flexibility, and data and user scalability,” said Michael Patterson, NWEA’s Vice President of Technology. “We were impressed by MicroStrategy’s user-friendly reporting features, integrated platform, and zero-footprint Web-interface. This sets the stage for all school districts, large and small, to have equal and affordable access to the knowledge found in data about student learning across time.”

“MicroStrategy is proud to support NWEA’s student assessment program,” said MicroStrategy COO Sanju Bansal. “Visionary leaders in the education industry, like NWEA, recognize the role that business intelligence can play in improving educational effectiveness for all students.”

About NWEA
The Northwest Evaluation Association (NWEA) is a national non-profit organization dedicated to helping all children learn. NWEA provides research-based educational growth measures, professional training, and consulting services to improve teaching and learning. Partnering with school districts, states, and other education organizations, NWEA delivers computerized assessment services to more than 1,600 education agencies and more than 2 million students. Additionally, its Growth Research Database, the most extensive collection of student growth data in the country, provides a rich opportunity for the study of academic achievement. For more information about NWEA, visit www.nwea.org

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy European Users’ Conference to Spotlight Business Intelligence Best Practices

Aug 25, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that its European usersâ?? conference, EuroWorld 2005, will be held at the Maritim Hotel in Bonn, Germany, October 18-20.

McLean, Va., (August 25, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that its European users’ conference, EuroWorld 2005, will be held at the Maritim Hotel in Bonn, Germany, October 18-20.

EuroWorld 2005 will feature informative keynote speakers, networking opportunities, and more than 50 technical and business sessions conducted by MicroStrategy product managers, engineers, and customers. The agenda offers seven tracks including topics such as reporting, analysis, and monitoring; BI system administration; system performance tuning; advanced report authoring; and advanced user interface development.

Conference attendees will hear how leading European companies have developed their business intelligence strategies, successfully deployed numerous enterprise BI applications, and achieved returns on their BI investments. Some of the companies scheduled to present include American Express, METRO Group, Gruppo PAM, Comet Group PLC, Turkish Airlines, Banco Espirito Santo, Deutsche Börse, University of Bamberg, Banca Nazionale del Lavoro, and MACH.

“Our first European users’ conference last year in Madrid was a resounding success, with several hundred European customers, prospects, and partners in attendance from more than 20 countries,” said Sanju Bansal, MicroStrategy COO. “We have a strong program planned again this year and we look forward to another successful event.”

Registration for EuroWorld 2005 is EUR895 until August 31 and EUR1095 starting September 1, 2005. More information about the event is available at www.microstrategy.com/euroworld.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Expands SAP NetWeaver Integration in Latest Release of MicroStrategy 8

Aug 24, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced expanded integration with SAP NetWeaverTM in its latest release of MicroStrategy 8

McLean, Va., (August 24, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced expanded integration with SAP NetWeaverTM in its latest release of MicroStrategy 8. With this release, business users can further leverage their existing SAP investments to seamlessly report on, analyze, and monitor data contained in SAP Business Information Warehouse (BW).

As a “Powered by NetWeaver” solution for SAP, MicroStrategy 8 is certified with SAP Web Application Server, SAP BW, and SAP Enterprise Portal, making it well-suited for enterprise business intelligence that includes data from SAP BW and other sources such as data warehouses and data marts. MicroStrategy 8 enables users to join SAP BW data with non-SAP data to provide actionable insight to improve corporate performance. In addition, MicroStrategy 8 provides the business user an intuitive, interactive, and investigative web interface that delivers high performance reporting, analysis, scorecards, and dashboards through patented caching technology.

The expanded SAP NetWeaver integration in the most recent release of MicroStrategy 8 gives business users access to advanced SAP Business Content, specifically SAP BW Structures and Variables, allowing them to execute a wider range of ad-hoc business information requests. MicroStrategy 8 also integrates with existing SAP security and Single Sign-On, ensuring administrators can continue to use existing security infrastructures.

“The new features in the latest MicroStrategy 8 release reinforce our long term commitment to help SAP customers build successful business intelligence applications,” said MicroStrategy COO Sanju Bansal. “Combining the flexibility and open architecture of the SAP NetWeaver solution with the proven scalability of the MicroStrategy platform provides an intuitive and high performance analysis and reporting platform for SAP customers.”

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Centers for Medicare and Medicaid Services Expands Deployment of MicroStrategy

Aug 18, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

CMS Enters Multi-year Enterprise Licensing Arrangement

McLean, Va., (August 18, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that the Centers for Medicare and Medicaid Services (CMS) is expanding its existing agreement with MicroStrategy. CMS is the federal agency within the U.S. Department of Health and Human Services (HHS) responsible for the Medicare, Medicaid, and the State Children’s Health Insurance Program (SCHIP) programs.

CMS entered into a multi-year enterprise-wide licensing arrangement with MicroStrategy in 2005 in support of current data warehousing and business intelligence projects and to assist with its growing reporting and data analysis requirements, including support for the Medicare Modernization Act of 2003 (MMA). MicroStrategy will help to provide visibility into data and operations in implementing the MMA, including Medicare management reporting and the new Medicare prescription drug program. MicroStrategy was selected by CMS because of its core reporting and analytic functionality and the product’s scalability to handle volumes of data and large user populations.

“We are delighted that CMS is expanding its deployment of MicroStrategy to support its growing business intelligence initiatives,” said Gary Monroe, MicroStrategy’s Director of Federal Operations. “With more than 40 million beneficiaries, CMS is an essential service to U.S. citizens. We are eager to continue building our relationship with CMS and pleased that they are realizing significant benefits from our technology.”

This press release may include statements that may constitute “forward-looking statements,” including its estimates of future business prospects or financial results and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks that could cause MicroStrategy’s actual results to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of MicroStrategy to implement and achieve widespread customer acceptance of its software on a timely basis; delays in MicroStrategy’s ability to develop or ship new products; market acceptance of new products; competitive factors; currency fluctuations; and other risks detailed in MicroStrategy’s periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

FBI Establishes Enterprise License Agreement with MicroStrategy

Aug 11, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

FBI Enters Multi-year Licensing Arrangement

McLean, Va., (August 11, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that the Federal Bureau of Investigation (FBI) is expanding its deployment of MicroStrategy to support requirements across multiple programs within the Bureau. The value of the initial order for software and services under this agreement is approximately $1.6 million.

The FBI entered into a multi-year enterprise-wide licensing arrangement with MicroStrategy in support of current projects and its plan to establish a services-oriented architecture using standard commercial-off-the-shelf (COTS) technology. MicroStrategy will provide users with access to critical data stored in the FBI’s massive information repositories to help monitor and manage day-to-day operations and support investigative and intelligence activities.

“We are extremely proud of our growing relationship with the FBI and their decision to use the MicroStrategy platform to support vital national programs,” said Gary Monroe, MicroStrategy’s Director of Federal Operations. “MicroStrategy is well suited for large government agencies because of its reliability, scalability, security, and intuitive Web interface. Our customer base includes a wide range of federal, state, and local government organizations that use MicroStrategy to gain greater insights into their operations and make data-driven decisions.”

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Page 40 of 64« First «...10 20 30...38 394041 42...50 60...»Last »

Category: Internet

Exclusive White Paper Offers