Category: Computer Software

Wilbur-Ellis Company Expands Deployment of MicroStrategy for Financial Reporting

Jan 05, 2006 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Wilbur-Ellis Company, a leading international marketer and distributor of agricultural and industrial products, is expanding its deployment of MicroStrategy for financial

McLean, Va., (January 05, 2006) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Wilbur-Ellis Company, a leading international marketer and distributor of agricultural and industrial products, is expanding its deployment of MicroStrategy for financial reporting. Wilbur-Ellis Company, with sales exceeding $1.47 billion in 2004, distributes products through outlets in North America and Asia.

Wilbur-Ellis has been using MicroStrategy for operational reporting and is now expanding its deployment to include MicroStrategy Report Services for financial reporting and analysis. With MicroStrategy Report Services, Wilbur-Ellis users will have access to key financial information to provide visibility into their financial operations. MicroStrategy Report Services delivers reports via the Web and users can create high quality reports with formatting flexibility. Reports created with MicroStrategy Report Services can be easily deployed to thousands of users, with each user receiving a personalized version of each report.

“With our multinational marketing and distribution networks, retail centers, and warehouses located throughout North America and the Pacific Rim, we needed a consolidated view of our financial operations,” said Jerry Coupe, CIO of Wilbur-Ellis. “MicroStrategy Report Services will enable us to analyze financial information and share it with key personnel to make data-driven decisions to enhance our financial performance.”

“We are excited to continue building our relationship with Wilbur-Ellis,” said MicroStrategy’s COO Sanju Bansal. “MicroStrategy Report Services provides content-rich, user-friendly reports that can enhance existing business intelligence applications and ease the creation of numerous new ones. Combining business analytics and reporting, MicroStrategy Report Services delivers an integrated technology designed to fulfill analytical data and reporting requirements enterprise-wide.”

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

The Pinnacle Corporation Embeds MicroStrategy’s Reporting Technology in its Enterprise Performance Management Retail Solution

Dec 20, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategy Chosen over Business Objects, Cognos, Microsoft, Information Builders, and ProClarity

McLean, Va., (December 20, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that The Pinnacle Corporation has entered into an OEM agreement with MicroStrategy to embed MicroStrategy technology into its Enterprise Performance Management(TM) (EPM) business intelligence solution. EPM is a modular set of tools designed for the convenience store and fuel industries to enable them to better manage their business from a strategic, tactical, and operational perspective.

Using MicroStrategy, Pinnacle’s EPM solution provides retailers with access to their POS systems’ transaction data to report on merchandise and fuel sales, monitor loss prevention, and optimize store operations. MicroStrategy’s flexible reporting and analysis tools provide Pinnacle’s retail clients with intuitive, Web-based access to critical data and the ability to drill down to individual transactions for greater clarity and insights. In addition, Pinnacle’s clients can broadcast events, alerts, and notifications to field personnel who can promptly take action.

“MicroStrategy provides an integrated and proven business intelligence platform on which to build our industry-specific solutions,” said Jane Sinn Gabriel, Pinnacle’s Product Manager, Enterprise Performance Management. “We found MicroStrategy’s features and price-to-performance ratio to be superior to the other business intelligence products we evaluated. The power and flexibility of the MicroStrategy 8 platform allowed us to rapidly develop our solution and meet our time-to-market objectives.”

“We are delighted to work with The Pinnacle Corporation and to be part of their innovative suite of products, used daily in thousands of convenience stores,” said Shankar Ganapathy, MicroStrategy’s Director of OEM Programs. “MicroStrategy’s platform delivers the dashboards, reports, and comprehensive analyses that are critical to retailers interested in increased performance and profitability in today’s competitive marketplace.”

About The Pinnacle Corporation
The Pinnacle Corporation is a leader in the automation technology industry focusing on the rapidly evolving convenience store and petroleum industries. Pinnacle delivers products that automate the broad spectrum of convenience store operations and supply chain management of fuel operations. Nationwide, Pinnacle’s products are used daily in thousands of convenience stores to automate and improve their store operations and fuel marketers to increase their efficiency in the complex management of fuel delivery. More information about Pinnacle and its automation solutions may be found on the Internet at www.pinncorp.com.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Recognized as a Red Herring Small Cap 100

Dec 13, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Red Herring List Highlights Innovative and Promising Technology Companies in the Small Cap Segment

McLean, Va., (December 13, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that it has been selected by Red Herring magazine as one of the inaugural Red Herring Small Cap 100. The editors of Red Herring evaluated over 2,500 technology companies from North America, Europe, and the Asia-Pacific region for the award.

The Red Herring Small Cap 100 were selected for their innovative technology and business models that nurture growth and profitability. Red Herring’s Innovation Index, global perspective, and provocative outlook on the technology landscape make this list a valuable tool for technology and financial executives.

“The winners on this list are the most competitive, the most innovative, and the most promising technology companies in the small-cap segment. We hope that the Red Herring Small Cap 100 list will shine the light on them that they deserve,” said Joel Dreyfuss, Editor-in-Chief of Red Herring magazine.

“MicroStrategy is pleased to be recognized by Red Herring for its financial performance, as well as its innovative technology and business model,” said Sanju Bansal, MicroStrategy COO. “We take great pride in our business intelligence technology that provides customers across a wide range of industries with greater business insights that can improve operational performance, reallocate resources, and enhance revenues.”

The award ceremony for the Small Cap 100 will be held during the Red Herring Fall 2005 conference, December 13th-15th in San Francisco, California. All award winners will be profiled in issue #47 of Red Herring magazine, on sale December 12th, which also contains Red Herring’s Top 10 Trends for 2006. The full list can also be viewed at http://www.herringevents.com.

About Red Herring Events
Red Herring events have long delivered clear and intelligent insight into the critical trends shaping the future of technology. We bring together industry leaders, venture capitalists, entrepreneurs, and our own business intelligence team to share ideas and present our research-based discoveries. Participants explore the strategic shifts and disruptive impact that new technologies will have in key U.S. and international markets. Along the way, they will get a glimpse of the future. Additional information is available at http://www.redherring.com/events.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Angel.com Continues to Respond to Paul English’s IVR Cheat Sheet by Launching IVR University

Dec 05, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Industry Leader Responds to IVR Cheat Sheet with Offer to Companies to Improve IVR Systems Through Training and Certification

McLean, Va. (December 05, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that it will launch IVR University, an online training and development resource focused on teaching best practices in IVR design and implementation to business and technical users. IVR University will launch in early 2006, and will be chaired by Steven R. Brown, Vice President of Client Services at Angel.com.

The mission of IVR University is to promote the best practices of IVR design and implementation, to ensure a useful and efficient caller experience, and to help businesses optimize their phone-based customer service. IVR University will offer a number of certification tracks, including Voice User Interface (VUI) Design, IVR Application Development and CRM/Database Integration. Courses will be offered via live, instructor-led classroom workshops across the United States, as well as live webinars and pre-recorded modules. In order to ensure consistency in IVR development nationwide, IVR University will serve customers of varied sizes, ranging from small businesses to Fortune 500 companies.

“We expect IVR University to quickly become a key training and proving ground for those that manage IVR systems at both small and large organizations,” said Michael Zirngibl, President and CEO of Angel.com. “Besides drawing on the collective expertise of the Angel.com staff, we plan to bring in top industry analysts, Voice User Interface designers, IVR executives and consumer focus groups to guide the course content and participate in the most active community of industry stakeholders. The international media and consumer attention that Paul English’s IVR Cheat Sheet has generated has sent a clear signal that many IVRs do not meet consumer standards. Angel.com’s IVR University will take the lead in aiding the development of business-friendly and customer-friendly IVR solutions moving forward.”

More information on IVR University can be found at www.angel.com/ivruniversity/index.jsp.

Angel.com’s IVR Cheat Sheet for Businesses, released last week, can be found at http://www.angel.com/ivrcheatsheet/index.jsp.

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy to Host Ninth Annual User Conference, January 23-26, 2006

Dec 01, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Industry Leaders to Share Business Intelligence Insights and Best Practices with over 1,000 Attendees at MicroStrategy World 2006

McLean, Va., (December 01, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that it will host its ninth annual user conference, MicroStrategy World 2006, January 23-26 at the InterContinental Hotel in Miami, Florida. Over 1,000 conference attendees are expected at the event, which will feature more than 100 educational sessions, customer speakers from leading global organizations, and an exhibit hall showcasing MicroStrategy partners.

MicroStrategy World 2006 attendees will have the opportunity to hear from industry leaders including MicroStrategy CEO, Michael Saylor; BI industry analyst and author, Nigel Pendse; and Publisher of CIO Magazine, Gary Beach, as they share their insights on the future direction of information technology and business intelligence. MicroStrategy technology leaders will provide a preview of MicroStrategy’s upcoming releases for 2006 and beyond, as well as demonstrations of the latest product features. Participants can choose from business and technical tracks with tutorials, discussions, and case studies geared to every level of BI experience, from novices to advanced power users.

Industry-leading companies at the forefront of BI will present their success strategies and experiences using BI to improve operational efficiencies, reduce costs, and enhance corporate performance. Some of the companies scheduled to present at MicroStrategy World 2006 include American Express, The Bank of New York, Cardinal Health, Centers for Medicare & Medicaid Services, Comcast, Corporate Express, Discovery Education, The First American Corporation, Herbalife International, Intel, Lowe’s Companies, Metlife, Northwest Evaluation Association, Oakwood Homes, PetSmart, PPL Corporation, Premier Incorporated, Rite-Hite Corporation, U.S. Postal Service, Verispan, and Victoria’s Secret Direct.

“MicroStrategy World events get bigger and better each year,” said Sanju Bansal, MicroStrategy COO. “Our attendees can expect another exciting conference in 2006, with compelling speakers, informative content, and a dynamic exchange of BI ideas and solutions. With more than 100 business and technical sessions to choose from, participants can customize their experience at MicroStrategy World to fit their level of expertise.”

Registration information and a preliminary agenda for MicroStrategy World 2006 are available at http://www.microstrategy.com/Events/MicroStrategyWorld2006.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Angel.com Responds to Paul English with IVR Cheat Sheet for Businesses

Nov 30, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Cheat Sheet Identifies Ten Best Practices to Help Companies Serve Customers Via IVR

McLean, Va. (November 30, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today released its IVR Cheat Sheet for Businesses, a listing of quick tips businesses can use to make their IVR systems more user-friendly and efficient. The Cheat Sheet was developed in response to Paul English’s recent listing of major U.S. companies who, according to English, design their IVR systems poorly and make it difficult for callers to speak with a live agent.

“I applaud Mr. English’s efforts because he obviously is acting with the consumer’s best interests in mind, but it is equally important to note that IVR, if used correctly, can often help callers resolve issues faster and more accurately than a live agent,” said Michael Zirngibl, President and CEO of Angel.com. “Our new IVR Cheat Sheet for Businesses provides tips for developing IVR systems which will create positive caller experiences and improve business productivity.”

Below is a summary of the tips contained in the Cheat Sheet:

1. Let callers know what to expect from the system immediately. This is a simple rule that applies to any customer experience – present a pleasant greeting and explain succinctly what the system can and will do for the caller.

2. Do not hide the option for callers to speak with a live agent. No matter how useful your IVR system is for customers, there will always be a segment of customers who prefer to speak to a live agent to resolve their issue.

3. Whenever possible, give the caller an approximate time for the completion of the request. If transferring to a live agent, let the caller know the expected hold time and provide options to go back into the IVR system.

4. Do not make callers repeat information collected in the IVR to the live agent they are transferred to. If you want callers to believe that the IVR can help them resolve a problem, respect the time they put into the IVR and don’t ask for the same answers twice.

5. Provide callers with an option to navigate the system using touch-tone (keypad) or speech recognition. Let callers choose the most effective option based on their general preferences, location or understanding of the system.

6. Personalize the IVR for each caller by integrating with your customer databases and CRM systems. If callers know that the system recognizes their identity, they will be far more likely to stay in the IVR.

7. Identify and communicate a few universal commands that are recognized at any time during the call. Examples include “beginning” to go back to the start of the dialogue and “help” to get detailed information on the current request for input.

8. Keep the interface simple – use closed, short prompts, limit the number of menu choices and request simple, one-word responses. Callers will only use the IVR system if they perceive that it is easy to use and useful in resolving their issue or information request.

9. Always let the caller know what is happening. Keep in mind that the IVR dialogue should be similar to a conversation between two human beings. The system should explain pauses with messages such as “Thanks for the information, let me look up your account” or “I am trying to find the most appropriate person to handle your request.”

10. Provide courteous, smooth error-handling. Generic error messages that are not tailored to the caller’s specific situation will drive callers away from the IVR. The system should always take the blame for errors.

The full version of the IVR Cheat Sheet for Businesses is available at www.angel.com/ivrcheatsheet.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Wins Reinstatement of Key Claim in Litigation Against Business Objects

Nov 17, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Federal Appellate Court Upholds Non-Solicitation Provision in MicroStrategy’s Employment Agreements

McLean, Va., (November 17, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that it has won a key issue on appeal in the ongoing litigation against Business Objects for misappropriation of MicroStrategy’s trade secrets and other related misconduct. As a result of the ruling today by the United Stated Court of Appeals for the Federal Circuit, MicroStrategy’s claim against Business Objects for tortious interference with contractual relations has been reinstated.

In its opinion issued earlier today, the Federal Circuit upheld the validity of the non-solicitation provision in MicroStrategy’s employment agreement. Holding that the employment agreement is “straight-forward” and “not ambiguous on its face,” the Court interpreted the agreement to prohibit Business Objects employees who formerly worked at MicroStrategy “from taking any action that drives MicroStrategy customers away altogether or prompts MicroStrategy customers to buy less (but still some) from the company.” The Federal Circuit reversed the ruling of the United States District Court for the Eastern District of Virginia, which had found the non-solicitation clause invalid, and remanded the case to the district court for further proceedings.

The litigation against Business Objects arose from the misappropriation of MicroStrategy’s trade secrets, as well as its hiring of former MicroStrategy employees who improperly used MicroStrategy’s confidential information to solicit customers for Business Objects. More than a year ago, the district court found Business Objects guilty of misappropriation of MicroStrategy’s trade secrets, calling Business Objects’ conduct “unethical” and “improper.” An injunction has been in effect against Business Objects ever since. Conceding its misconduct, Business Objects did not appeal from the judgment that it misappropriated MicroStrategy’s trade secrets or the injunction entered against it.

With the Federal Circuit’s ruling today, MicroStrategy now can pursue its claim that Business Objects tortiously caused former MicroStrategy employees to breach the non-solicitation provision of their employment agreements, notwithstanding the Federal Circuit’s rulings in favor of Business Objects on certain patent infringement claims and other issues involved in the lawsuit. In addition, MicroStrategy has filed a separate lawsuit against Business Objects for infringement of three of MicroStrategy’s patents. This additional lawsuit, pending in the United States District Court for the District of Delaware, is expected to proceed to trial in May 2006. MicroStrategy is seeking treble damages and an injunction against Business Objects for its willful infringement of MicroStrategy’s exclusive patent rights.

About MicroStrategy Incorporated
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.

This press release may include statements that may constitute “forward-looking statements,” including its plans for pursuing future legal claims against Business Objects statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks and uncertainties that could cause actual results of MicroStrategy Incorporated and its subsidiaries (collectively, the “Company”) to differ materially from the forward-looking statements. Factors that could contribute to such differences include: changes the Company’s evaluation of the likelihood of success on various claims, the legal costs necessary to pursue such claims and the potential magnitude of any recovery of damages relating to such claims; general economic conditions; and other risks detailed in the Company’s registration statements and periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

MicroStrategy Provides Business Intelligence Resources to Students Around the World

Nov 17, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Alliance with Teradata University Network Gives Students Real-world Business Intelligence Experience

McLean, Va., (November 17, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced an agreement to enter its third year of participation in the Teradata University Network, providing user-friendly business intelligence technology resources to over 500 universities in 53 countries. Teradata, a division of NCR Corporation, created the Teradata University Network, an online learning portal designed to further the education of data warehousing, business intelligence, and database administration.

Through the Teradata University Network, thousands of students and instructors receive hands-on experience using MicroStrategy’s business intelligence software, free of charge. With user-friendly reporting features and analytical flexibility, MicroStrategy enables students with diverse levels of technical experience to work with business reports and perform analyses on data from any Web browser.

“In the past, it was difficult to give students hands-on experience with a leading business intelligence tool,” said Hugh Watson, Senior Director of Teradata University Network and Professor of MIS, University of Georgia. “You had to work out an agreement with the vendor, install the software, learn to use it, and develop materials around it. Virtually all of this work is done with MicroStrategy on the Teradata University Network. I’ve used MicroStrategy in my graduate Decisions Support course and it was easy to include in the course and students loved it.”

“Having MicroStrategy’s products available via the Web at no cost is a dream come true,” said Barbara Wixom, Associate Director of Teradata University Network and Professor of Commerce, University of Virginia. “We can now teach our students about business intelligence in a tangible, concrete way using industry-leading software.”

“MicroStrategy has long believed that an investment in knowledge pays the highest dividend, and we’re proud to be playing a major role in the Teradata University Network, which will enhance education and training in business intelligence worldwide,” said MicroStrategy’s COO Sanju Bansal. “We continue to work closely with Teradata on this exciting and important initiative to help ensure its long-term success.”

For more information on the Teradata University Network, visit www.teradatauniversitynetwork.com.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

Wipro Limited

Nov 15, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

MicroStrategyÂ® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced a global reseller agreement with Wipro Limited (NYSE: WIT), a $1.35 billion global information technology (IT) services company

McLean, Va., (November 15, 2005) –

MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced a global reseller agreement with Wipro Limited (NYSE: WIT), a $1.35 billion global information technology (IT) services company. With more than 42,000 employees worldwide, Wipro is a leading provider of integrated business, technology, and process solutions on a global delivery platform.

Under the new agreement, Wipro will resell MicroStrategy’s technology to its enterprise-scale customers covering a broad spectrum of industries. Wipro plans to dedicate a team of individuals who will become experts on MicroStrategy software and develop solutions around the MicroStrategy platform. In addition, MicroStrategy will be showcased in Wipro’s “Solution Center,” located at Wipro’s headquarters in Bangalore, India.

“Our global customers are continually looking for more efficient ways to utilize their vast amounts of business data to enhance corporate performance,” said Vivek Bhasin, Vice President, eBusiness and DataWarehouse, Wipro. “MicroStrategy’s integrated business intelligence platform is well-suited for Wipro’s enterprise-scale customers, with its scalability and flexibility to support global corporations with thousands of users and terabytes of data.”

“We are delighted to add Wipro to our portfolio of alliances,” said Tom Villani, MicroStrategy’s Vice President of Global Alliances. “By partnering with Wipro, we are able to leverage the breadth of their global presence and extensive experience in IT to help extend our customer reach, both domestically and internationally. Wipro customers cover a myriad of industries and we look forward to working with the Wipro associates to identify new business opportunities.”

About Wipro Limited
Wipro Limited is the first PCMM Level 5 and SEI CMM Level certified IT Services Company globally. Wipro provides comprehensive IT solutions and services, including systems integration, Information Systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. Wipro also has profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro’s ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock exchange – Mumbai, and the National Stock Exchange. For more information, please visit our website at www.wipro.com, www.wiprocorporate.com , and www.wipro.co.in

This press release may include statements that may constitute “forward-looking statements,” including its estimates of future business prospects or financial results and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks that could cause MicroStrategy’s actual results to differ materially from the forward-looking statements. Factors that could contribute to such differences include: the ability of MicroStrategy to implement and achieve widespread customer acceptance of its software on a timely basis; delays in MicroStrategy’s ability to develop or ship new products; market acceptance of new products; competitive factors; currency fluctuations; and other risks detailed in MicroStrategy’s periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com

Source: MicroStrategy

Tags: MicroStrategy

SunRocket Taps Angel.com to Deliver Personalized Interactive Voice Response System for Call Center

Nov 10, 2005 | Computer & Electronics, Computer Software, Internet, Technology | 0 comments

Leading Internet Phone Service Provider Uses Angel.com to Automate Common Requests and Route Calls to Live Agents

McLean, Va. (November 10, 2005) –

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), announced today that SunRocket, a leading Internet phone service provider, has selected Angel.com to build and host its voice-automated sales and member services phone application. The solution, which uses personalized IVR to identify caller characteristics and provide fully-automated answers to common requests, is being used to handle service inquiries from all SunRocket customers.

Through real-time interaction with SunRocket’s customer database, the IVR customizes the call flow for each caller, creating individualized caller experiences for new callers, existing customers, and customers who have recently signed up for service as follows:

o For prospective customers calling in for the first time, the system checks for service availability in the caller’s area based on the caller ID. Once the system verifies that service is available, it will further qualify the caller by asking whether or not they have broadband access. If the caller is in a SunRocket service area and has broadband access, this high-priority sales call is directed to the SunRocket sales team.

o Existing customers are identified by their caller ID and receive a personalized greeting based on data retrieved from SunRocket’s CRM database.

o Customers who have recently signed up for SunRocket phone service immediately receive the status of the transfer of their home phone number, including the date the transfer is expected to be completed.

“By connecting real-time with our customer database, the Angel.com solution allows us to offer a sophisticated, personalized call flow to each SunRocket customer or prospect,” said Toni Boyd, Chief Service Officer of SunRocket. “Providing this type of high-touch customer service is one of the reasons that SunRocket has emerged as a leading provider of Internet phone service.”

“This is a great example of the future of IVR – speech recognition and call center technology provided in an on-demand model, combined with real-time access to a customer’s CRM system and databases,” said Mike Zirngibl, President of Angel.com. “I commend SunRocket for embracing the concept of personalized IVR to provide a higher level of customer service.”

About SunRocket
Headquartered in Vienna, Virginia, SunRocket, the “no gotcha” phone company, is bringing Internet phone service to mainstream America with the nation’s first full-year, flat-rate home phone package. SunRocket is the only company to offer complete Internet phone service at an all-inclusive, bottom-line annual price of $199, with no hidden charges, termination penalties or “gotchas.” SunRocket makes it easy for households with high-speed Internet access to take advantage of the incredible value and enhanced capabilities of state-of-the-art Internet telephony. For more information about this privately held corporation, see the company’s web site at www.SunRocket.com.

Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com

Source: MicroStrategy

Tags: MicroStrategy

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