Latest Business Intelligence News
MicroStrategy Announces Fall Symposium in Chicago
Two-day Event Offers Collaborative Forum for Business Intelligence Solutions
McLean, Va., (September 28, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host its Fall Symposium in Chicago, Illinois at the Westin Chicago River North, October 10-11, 2006. The Symposium will offer technical and business sessions to provide participants with practical tools to enhance business intelligence performance.
The Symposium’s two-day agenda will feature a broad range of sessions covering topics including reporting, analysis and monitoring; advanced development techniques for designing more efficient BI applications; and best practices in deployment, administration, and performance tuning. MicroStrategy product managers and engineers will lead the technical sessions and demonstrate advanced BI development techniques as well as proven strategies for optimizing BI application usage and performance.
The Industry Best Practice sessions will highlight deployment solutions from MicroStrategy customers, with insights into how they use business intelligence software to improve operational efficiencies, increase revenues, and enhance business performance. Some of the companies scheduled to present at the Fall Symposium in Chicago include Hallmark Cards, known throughout the world for its greeting cards; Things Remembered, the nation’s largest personalized gift chain; Rite-Hite Corporation, a worldwide leader in the development, manufacture, and sale of loading dock safety systems and industrial door solutions; and Quixtar, a top retailer in the online Health and Beauty category.
“We are delighted that the MicroStrategy Symposiums continue to garner excellent feedback from attendees, who recognize the value of sharing best practices, learning new ideas to enhance BI performance, and networking with other BI professionals,” said Sanju Bansal, MicroStrategy COO. “We look forward to another excellent event in Chicago.”
To find out more about the MicroStrategy Fall Symposium in Chicago, visit: www.microstrategy.com/ChicagoSymposium2006.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy
MicroStrategy Symposium in Rome to Highlight Business Intelligence Success Strategies
Leading Companies Share Best Practices in Business Intelligence
McLean, Va., (September 21, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today announced that it will host a Symposium in Rome, October 17-18, 2006, at the Sheraton Golf Parco de’ Medici. The two-day event will provide an interactive forum for participants to exchange ideas with peers and industry experts, learn best practices in business intelligence from successful companies, and meet with MicroStrategy’s top technology leaders.
The Symposium will highlight real-world case studies on how industry-leading companies use MicroStrategy to improve operational efficiencies, increase revenues, and enhance business performance. The companies scheduled to present at the Symposium include Banca Nazionale del Lavoro, Consip, Gruppo PAM, Gucci, Holding dei Giochi, Ministero dell’Istruzione, Poste Italiane, Rai, Trenitalia, and Wyeth.
Symposium participants can choose from dozens of educational sessions with valuable technical insights on BI application usage and performance. MicroStrategy product managers and engineers will demonstrate advanced BI development techniques, new features in MicroStrategy 8 to enhance BI applications, and tips for optimizing BI application usage.
“We have an outstanding line-up of speakers scheduled for the upcoming MicroStrategy Symposium in Rome,” said Sanju Bansal, MicroStrategy COO. “Attendees will hear first-hand how these companies developed their business intelligence strategies, successfully deployed multiple projects across their enterprises, and achieved a return on their BI investments.”
“We are delighted to bring the MicroStrategy Symposium to Rome,” said Andrea Delvò, Vice President of MicroStrategy Italy. “The Symposium offers a collaborative environment for participants to share ideas and solve BI challenges.”
To learn more about the MicroStrategy Symposium in Rome, visit: http://www.microstrategy.com/RomeSymposium2006
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy
MicroStrategy Wins Patent Lawsuit Against Business Objects
Court Affirms Ruling that MicroStrategyâ??s â??Much More Sophisticatedâ? Products Do Not Infringe Business Objectsâ?? â??Semantic Layerâ? Patent
McLean, Va., (September 14, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that it has won an appellate court decision affirming the dismissal of the sole remaining claim in a lawsuit brought by Business Objects, S.A. (NASDAQ: BOBJ) in October 2001 alleging that MicroStrategy infringed United States Patent No. 5,555,403, entitled “Relational Database Access System Using Semantically Dynamic Objects” (“the ‘403 patent”) owned by Business Objects.
In a unanimous opinion issued September 13, 2006, the United States Court of Appeals for the Federal Circuit affirmed a 2005 summary judgment ruling of a federal district court in San Francisco that found that MicroStrategy’s products use a “much more sophisticated approach to generating queries” than the invention claimed by Business Objects, and that the consequence of this greater sophistication is that MicroStrategy’s products have “greater and improved functionality” and generate “faster and more efficient queries” than Business Objects’ system. The Federal Circuit affirmed the district court’s holding that MicroStrategy’s products do not infringe the ‘403 patent as a result of these “numerous,” “important,” and “substantial” differences, and affirmed the district court’s dismissal of Business Objects’ lawsuit, which sought injunctive relief and damages in excess of $100 million, with prejudice. The Federal Circuit is located in Washington, D.C., and is the appellate court that hears all patent cases in the United States.
“This is a great victory for MicroStrategy and its customers, employees, and shareholders,” said Jonathan F. Klein, MicroStrategy’s Vice President, Law & General Counsel. “We have invested many millions of dollars to develop and deliver the industry’s most advanced and scalable business intelligence solutions. The Federal Circuit’s ruling confirms the substantial differences between MicroStrategy’s enterprise-class technology and the basic ideas embodied in Business Objects’ products and ‘403 patent filed more than a decade ago,” continued Klein.
About MicroStrategy Incorporated
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
This press release may include statements that may constitute “forward-looking statements,” including its plans for pursuing future legal claims against Business Objects, and statements containing the words “believe,” “estimate,” “project,” “expect” or similar expressions. Forward-looking statements inherently involve risks and uncertainties that could cause actual results of MicroStrategy Incorporated and its subsidiaries (collectively, the “Company”) to differ materially from the forward-looking statements. Factors that could contribute to such differences include: changes the Company’s evaluation of the likelihood of success on various claims, the legal costs necessary to pursue such claims and the potential magnitude of any recovery of damages relating to such claims; general economic conditions; and other risks detailed in the Company’s registration statements and periodic reports filed with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Investor Relations Director
MicroStrategy Incorporated
(703) 848-8600
ir@microstrategy.com
Source: MicroStrategy
MicroStrategy Brazil Recognizes Three Companies for Their Business Intelligence Achievements
Assai Atacadista, Banco Itaú Holding Financeira, and Serpro Honored at the MicroStrategy Symposium in São Paulo
McLean, Va., (September 14, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence (BI) software, today honored three companies for demonstrating best practices in their business intelligence deployments. The MicroStrategy Honors Award recognizes organizations for outstanding corporate performance improvements as a result of their MicroStrategy-based BI applications. The MicroStrategy Brazil Honors Award winners for 2006 are Assai Atacadista, Banco Itaú Holding Financeira, and Serpro. The awards were announced this week at the MicroStrategy Symposium in São Paulo, Brazil.
By deploying MicroStrategy business intelligence applications, these companies are sharing information across their enterprises to enhance corporate performance, improve efficiency and productivity, increase revenues, and strengthen customer relationships. “Our customers are taking advantage of the opportunities that business intelligence can deliver, and we are delighted to recognize these leading companies for their achievements,” said Sanju Bansal, MicroStrategy COO. “Each company has taken a unique approach to delivering business intelligence throughout their organization and has demonstrated best practices in business intelligence to significantly enhance corporate performance.”
Assai Atacadista: Assai Atacadista, a food distribution company for pizzerias, restaurants, and buffets, uses business intelligence to support its goal of providing customers with fair prices and quality products. The company’s BI applications deliver operational insights into areas, including financial analysis, logistics, restocking, and quality standards. Managers and administrators use the information to enhance the management and performance of 13 stores across the São Paulo region.
Banco Itaú: Banco Itaú Holding Financeira is one of Brazil’s largest private banks. The bank has increased its productivity by using MicroStrategy to extract strategic insight from its data warehousing environment. Banco Itaú analyzes customer retention and product evolution to improve its corporate marketing goals and activities. Banco Itaú Holding Financeira has 16 million customers and 4,558 units, such as branches, bank service points, ATMs and Taií companies and outlets.
Serpro: The Federal Data Processing Service (SERPRO – Serviço Federal de Processamento de Dados) is Brazil’s largest state-owned IT service provider. Serpro provides BI solutions to customers to assist them in tracking operations and supporting decision-making in multiple areas, including human resources, purchasing, national real estate assets, transportation, taxes, national active liabilities, ground infrastructure, and national accounts audit. Over 3,300 users perform analytic queries and run reports for a wide range of customers.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy
Fieldstone Mortgage Chooses MicroStrategy as Enterprise Business Intelligence Standard
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Fieldstone Mortgage Company, a wholly owned subsidiary of Fieldstone Investment Corporation (NASDAQ: FICC), has selected MicroStrategy as its enterprise standard
McLean, Va., (September 13, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Fieldstone Mortgage Company, a wholly owned subsidiary of Fieldstone Investment Corporation (NASDAQ: FICC), has selected MicroStrategy as its enterprise standard. Fieldstone Mortgage Company is one of the nation’s leading direct residential lenders that originates first and second lien mortgage loans through both wholesale and retail channels.
Fieldstone Mortgage initially selected MicroStrategy in 2005 to provide a small group of users with reporting and analysis capabilities for critical areas of the business. In early 2006, Fieldstone Mortgage expanded its deployment of MicroStrategy to address increased demand for more reports to more users. As a result of its success with MicroStrategy, Fieldstone Mortgage has now made MicroStrategy its business intelligence standard for the entire organization. MicroStrategy was selected because of its industrial-strength platform, analytical performance, and user-friendly reporting features.
“From our first application, we quickly realized the significant benefits of MicroStrategy’s reporting and analysis capabilities,” said John Camp, CIO of Fieldstone Mortgage Company. “We are delighted to make MicroStrategy available to our entire organization. The ability to rapidly create reports and modify report content to view different scenarios is extremely valuable in helping us to make analytically-based business decisions, in real-time.”
“We are pleased that Fieldstone Mortgage Company is achieving success with its business intelligence applications and has selected MicroStrategy as its enterprise standard,” said Sanju Bansal, MicroStrategy’s COO. “MicroStrategy’s flexible and scalable architecture provides customers with a broad spectrum of reporting options that can be delivered to large and diverse audiences across the enterprise.”
About Fieldstone Mortgage Company
Fieldstone Investment Corporation owns and manages a portfolio of non-conforming mortgage loans originated primarily by its mortgage origination subsidiary, Fieldstone Mortgage Company, and has elected to be a real estate investment trust for federal income tax purposes. Founded in 1995, Fieldstone Mortgage Company is a nationwide residential mortgage banking company that originates non-conforming and conforming residential mortgage loans through independent mortgage brokers serviced by regional wholesale operations centers and a network of retail branch offices located throughout the country. Fieldstone is headquartered in Columbia, Maryland. To find out more, please visit, www.fieldstonemortgage.com or www.fieldstoneinvestment.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy
Texas Department of Agriculture Deploys MicroStrategy for Enterprise-wide Business Intelligence
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that the Texas Department of Agriculture has deployed MicroStrategy to support its business intelligence initiatives, providing reporting and analytics for multiple areas acro
McLean, Va., (August 30, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that the Texas Department of Agriculture has deployed MicroStrategy to support its business intelligence initiatives, providing reporting and analytics for multiple areas across the agency.
The Texas Department of Agriculture uses MicroStrategy in numerous business areas including finance, HR, and telecommunications. Approximately 500 state employees use MicroStrategy for reporting, analysis, and monitoring.
“MicroStrategy is proud of its relationship with the Texas Department of Agriculture,” said MicroStrategy’s COO Sanju Bansal. “MicroStrategy’s industrial-strength platform and intuitive Web interface extend the benefits of enterprise business intelligence to all levels of users across the agency.”
MicroStrategy’s technology has been selected by state and federal government organizations for its user-friendly reporting features, data scalability, and its ability to be Web-deployed to thousands of users securely. Some of MicroStrategy’s government customers include: U.S. Postal Service, U.S. Air Force and U.S. Army, Centers for Medicare and Medicaid Services, Ohio Department of Education, National Institutes of Health, U.S. Census Bureau, State of Tennessee, Department of Housing and Urban Development, and Department of Homeland Security.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy
MicroStrategy to Host First Latin American Symposium in Sao Paulo, Brazil
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that it will host its first Latin American Symposium event in Sao Paulo, Brazil, September 12-13, 2006. The Sao Paulo Symposium will be held at the Caesar Park São Paulo Fari
McLean, Va., (August 17, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that it will host its first Latin American Symposium event in Sao Paulo, Brazil, September 12-13, 2006. The Sao Paulo Symposium will be held at the Caesar Park São Paulo Faria Lima.
The two-day Sao Paulo Symposium will feature informative technical tracks, customer case studies, and opportunities to exchange ideas with peers and MicroStrategy experts. A highlight of the Sao Paulo event will be presentations from MicroStrategy customers sharing their insights on how they developed their business intelligence strategies, deployed multiple projects across their enterprises, and achieved returns on their BI investments. Some of the companies from Brazil and Argentina that are scheduled to present at the Symposium include General Motors Brazil, Chevron Brazil, Redecard, Banco Central do Brasil, HSBC/BNL Argentina, Metrovías, and Banco Patagonia.
MicroStrategy Symposium attendees can choose from a wide range of technical sessions, led by MicroStrategy product managers and engineers, with practical information on BI application usage and performance. During the Symposium, participants can schedule a one-hour consultation, at no charge, with a member of the MicroStrategy Technical Advisory Services Team to discuss their most challenging BI questions.
“MicroStrategy Symposia continue to provide excellent venues for attendees to interact with MicroStrategy experts, hear what industry-leading companies have learned from their BI deployments, and network with peers,” said Sanju Bansal, MicroStrategy COO. “These events have been highly successful in the U.S. and Europe, and we are pleased to expand the schedule to offer our first Symposium in Latin America.”
MicroStrategy also plans to host Symposiums in Chicago, Illinois, October 10-11, and in Rome, Italy, October 17-18, 2006. To learn more about the upcoming MicroStrategy Symposia, visit http://www.microstrategy.com/Events/SymposiumSeries/
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy
Iridium Selects MicroStrategy for Improved Customer Retention and Marketing Analysis
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Iridium Satellite LLC has selected MicroStrategy to provide improved sales and customer data reporting, and enhanced analysis of marketing programs
McLean, Va., (August 10, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that Iridium Satellite LLC has selected MicroStrategy to provide improved sales and customer data reporting, and enhanced analysis of marketing programs. Iridium delivers essential communications services to and from remote areas where no other form of mobile satellite communication is available. The Iridium constellation is the largest commercial satellite constellation in the world.
A new MicroStrategy customer, Iridium plans to use MicroStrategy to leverage its historical subscriber and network usage data to improve customer retention and better understand the geographic distribution of its products and services, as well as the market segments it serves. Using MicroStrategy, Iridium executives will be able to monitor the company’s marketing and sales performance via real-time dashboards and Iridium marketing analysts can more accurately understand the existing Iridium subscriber base and better tailor marketing initiatives. Iridium also plans to use an interactive mapping and analysis capability integrated into the MicroStrategy BI application, which will allow Iridium executives and business analysts to visually understand where in the world various Iridium products and services are being utilized.
“One of the primary reasons we selected MicroStrategy was that its architecture is organically grown, unlike other leading BI providers whose products often represent a patchwork based on acquisitions of other companies,” said Stuart Fankhauser, Vice President and Chief Gateway Officer of Iridium. “MicroStrategy’s robust architecture and exceptional functionality will enable us to quickly access large volumes of data, produce consistent reports across the organization, improve productivity, and reduce costs due to more accurate forecasting and fewer dollars spent on unproductive measures.”
“We are proud to be working with Iridium and providing them with enhanced insights into their customer, sales, and marketing data,” said Sanju Bansal, MicroStrategy’s COO. “MicroStrategy’s integrated BI platform seamlessly delivers user-friendly reports, scorecards, and dashboards that are valuable tools for identifying key trends and making analytically-based business decisions.”
About Iridium Satellite
Iridium Satellite LLC (http://www.iridium.com/) is the only provider of truly global satellite voice and data solutions with complete coverage of the earth (including oceans, airways and Polar Regions). Iridium delivers essential communications services to and from remote areas where no other form of communication is available. The Iridium constellation consists of 66 LEO, cross-linked satellites and has multiple in-orbit spares. The constellation operates as a fully meshed network and is the largest commercial satellite constellation in the world. The Iridium service is ideally suited for industries such as maritime, aviation, government/military, emergency/humanitarian services, mining, forestry, oil and gas, heavy equipment, transportation and utilities. Iridium provides service to the U.S. Department of Defense. The company also designs, builds and sells its services, products and solutions through a worldwide network of more than 100 partners.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy
Angel.com Announces Upcoming Availability of Outbound IVR – New Solution Allows for Creation of Interactive Outbound Calling Campaigns for Proactive Customer Service
Florida School District Reports Success with Survey of Parents Using Angel.comâ??s New Offering Angel.com to Showcase Outbound IVR at SpeechTEK 2006; Visit Angel.com at Booth #804
SpeechTEK 2006, New York (August 07, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Inc. (NASDAQ: MSTR), today at SpeechTEK 2006 announced the upcoming general availability of Outbound IVR, a new solution that allows organizations to instantly deliver thousands of interactive phone calls using a web-based toolkit.
With Outbound IVR, expected to be available later this quarter, Angel.com provides businesses and organizations with a new tool to provide or collect important and often time-sensitive information. For example, Outbound IVR can be used to:
* Remind a patient to take his or her medicine
* Survey a customer about an experience in a store
* Alert a partner that a product is in low supply in the warehouse
* Notify a customer about the arrival of a package
* Alert parents in a school district of weather delays and closings.
Recently, the Charlotte County (Fla.) Public Schools (CCPS) successfully leveraged Outbound IVR to execute a campaign to measure the satisfaction of parents and identify areas for improvement. In past years, the school system relied on a take-home survey provided to students and also contemplated an online survey, but felt that doing so would leave out some parents without consistent Internet access.
With Outbound IVR, the school system saved time and money while providing everyone with a convenient opportunity to participate. An impressive 38 percent of those who answered the call completed the survey, with results being reported back to the school system in the form of a detailed Excel spreadsheet.
“Angel.com worked well under the pressure of short timelines,” said CCPS data analyst Amy Robinson. “We were impressed with their methods of communication and delivery of a detailed analysis. Thanks to Angel.com’s Outbound IVR, everyone had an opportunity to participate.”
“Outbound IVR enables companies and organizations to take a proactive approach to data collection and sharing of key, time-sensitive information with a target audience,” said Angel.com president and CEO Michael Zirngibl. “We believe that Outbound IVR campaigns that are structured with the call recipient’s interests in mind can become an extremely effective method of communication and customer service with applications to many industries.”
Outbound IVR is just the latest in innovation from Angel.com. In 2006 alone, Angel.com has nearly doubled in staff and created new field sales and client services teams to attract and manage large accounts. The growth has been driven by new enterprise accounts with large, growing companies such as Family Dollar and Cosi and alliances with technology leaders including Skype and Salesforce.com.
“2006 has been a phenomenal year of growth for Angel.com and we fully expect the momentum will continue,” Zirngibl said. “We are looking forward to the opportunity to showcase Outbound IVR and, in general, an increased focus on enterprise customers and applications.”
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing. To learn more about Angel.com, visit www.angel.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy
ProcessMAP Selects MicroStrategy for Reporting and Analysis of Environmental, Health, and Safety Data
MicroStrategy Chosen over Business Objects and Cognos
McLean, VA, (August 02, 2006) –
MicroStrategy® Incorporated (NASDAQ: MSTR), a leading worldwide provider of business intelligence software, today announced that ProcessMAP Corporation (ProcessMAP), a leading provider of end-to-end software solutions in environmental, health, and safety (EH&S) information management, has selected MicroStrategy for enhanced reporting and analysis capabilities. ProcessMAP’s web-based solution serves EH&S information management challenges at over 3,000 customer sites in more than 12 countries.
ProcessMAP provides a suite of applications, anchored by MicroStrategy, that help customers better manage EH&S compliance data, risk management data, and performance data. With MicroStrategy, ProcessMAP customers will analyze and report on critical data for decision support. Additionally, the synergy between ProcessMAP and MicroStrategy will provide tools for Fortune 1000 customers to support the demand to manage Corporate Social Responsibility (CSR) programs, an emerging global trend to publish various key EH&S performance indicators for stakeholders.
ProcessMAP has integrated MicroStrategy to allow customers to analyze a wide range of EH&S information, such as injury/illness incident rates, trends, root causes; behavioral safety data; waste; energy consumptions and Greenhouse Gas (GHG) emissions; corporate EH&S compliance and ISO 14001/OHSAS 18001 audit data; and industrial hygiene data. The ProcessMAP solution is designed to enable customers to establish enterprise-wide consistency in data management as well as ensure regulatory compliance, increase productivity, streamline business processes, and enhance organizational transparency.
“We evaluated other business intelligence products, and we found MicroStrategy was the best fit for our requirements,” said Jagan Garimella, Chief Technology Officer of ProcessMAP. “We selected MicroStrategy because of its intuitive web interface, seamless integration with our applications, and robust analytical and reporting capabilities. In addition, we were delighted that we were able to integrate MicroStrategy into our suite of applications in just 7 days.”
“We are pleased that ProcessMAP chose MicroStrategy to support their suite of applications for Corporate Responsibility reporting and data management,” said MicroStrategy’s COO, Sanju Bansal. “MicroStrategy’s user-friendly web interface, feature-rich analytics, and highly scalable platform are well-suited for the diverse reporting and analysis requirements of ProcessMAP’s customers.”
About ProcessMAP
ProcessMAP is one of the leading providers of end-to-end software solutions in environmental, health & safety information management. ProcessMAP suite of web-based applications provides all key functionalities that are essential to build a world-class EH&S management system. ProcessMAP is an employee-owned company headquartered in Ft. Lauderdale, FL. More information is available at www.processmap.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Wende Cover
MicroStrategy, Incorporated
1-703-770-1646
wcover@microstrategy.com
Source: MicroStrategy