Family Dollar Turns to Angel.com to Create a New IVR Information and Registration Phone Line for Employees
National Retailer with more than 42,000 Employees Leverages Angel.com Technology to Provide New Hires with Orientation and Ongoing Training Information
McLean, Va. (February 28, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that Family Dollar Stores, Inc. (NYSE: FDO), a national discount retailer, has selected Angel.com to create and manage a new interactive information and registration system for new hires.
The application, which allows Family Dollar employees to provide information using speech recognition, is designed to capture and distribute this information in a more timely and accurate manner than a paper-based system. Family Dollar built the application internally through the use of Angel.com’s Site Builder toolkit, which allows for rapid development of enterprise-quality IVR solutions.
“Feedback from the field regarding our new Angel.com application has been positive,” said Michael Lariosa, HRIS Manager, of Family Dollar. “Many of our employees do not have Internet access. Therefore, an IVR-based phone application will help us provide and collect information more efficiently.”
“Family Dollar has an enormously challenging task of communicating effectively with thousands of new employees across the country, and we are thrilled that the company has selected Angel.com for a new IVR solution,” said Michael Zirngibl, President and CEO of Angel.com. “As a national leader in its industry that truly understands the value of IVR, Family Dollar is an exceptional new customer and we look forward to a great relationship.”
About Family Dollar Stores, Inc.
With approximately 6,000 stores in a 44-state area ranging as far northwest as Idaho, northeast to Maine, southeast to Florida, and southwest to Arizona, Family Dollar is one of the fastest growing discount store chains in the United States. Family Dollar has provided value-conscious consumers with competitive prices at neighborhood stores for more than forty-six years. Offering a consistent selection of name-brand and good quality merchandise in an attractive and convenient shopping environment, the Company is focused on continuing to meet the needs of shoppers looking for excellent value
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com, Site Builder are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy